FREQUENTLY ASKED QUESTIONS
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Delivery times vary depending on your location and the shipping option you choose at checkout. Based on our printer’s guidelines, estimated delivery times are as follows:
- Europe: 2–10 business days
- Americas: 5–21 business days
- Oceania: 6–14 business days
Please note that these are estimates and actual delivery times may vary slightly due to local postal services or customs delays.
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Our hardcover edition is produced through Print on Demand (POD). This means your order is printed specifically for you after the order is placed. On average, printing takes 5–7 business days before your order is shipped.
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Print on Demand is a production method where books, including the hardcover editions of Wing Chun Illustrated, are printed only when an order is placed, eliminating the need for stockpiling or warehousing.
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Our hardcover editions are printed on demand and fulfilled in the UK.
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Depending on your country, your order may be subject to customs duties, import taxes, or other local charges. These fees are set by your local authorities and are the responsibility of the customer. We recommend checking with your local customs office for details before placing an order.
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Yes, we ship internationally to all countries not subject to UK Government embargoes. Shipping times vary depending on your location and the shipping option selected at checkout.
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If you’re in Hong Kong and receive the error message:
“Apologies, unable to get shipping methods from our shipping partner. Please try again later and get in contact if you still see this problem.”
—it’s likely because the checkout form requires a ZIP/Postcode, even though Hong Kong doesn’t use one.
To fix this, simply enter “N/A” in the ZIP/Postcode field. This will allow the shipping options to load and let you complete your order.
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Tracking is available only if you select a shipping option with tracking at checkout. If your order includes tracking, you will receive a tracking number once it has been dispatched, so you can follow its progress.
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Payhip only allows us to set prices in a single currency, and as the US is our largest market, prices are displayed in US dollars. However, the amount you pay will reflect the current exchange rate between the US dollar and your country’s currency. When you proceed to the payment page via PayPal or Stripe, the final amount is typically displayed in your chosen account currency.
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We accept major credit and debit cards via Stripe and PayPal. You don’t need a PayPal or Stripe account to pay – both platforms allow guest checkout using your card. All transactions are securely encrypted to protect your information.
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As our hardcover edition is produced through Print on Demand, we don’t accept returns or exchanges unless the item is damaged or defective. If you encounter any issues, please email us with your order number and a description of the problem.
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Due to the nature of our products, we are unable to offer refunds. Please review the product description carefully before making a purchase. If you have any questions or concerns, feel free to reach out. If a chargeback is filed without contacting us first, we will dispute it, as all orders are fulfilled on demand. We take pride in delivering high-quality products and appreciate your understanding and support.
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If you have any issues or questions about your order, please email us through the contact form on our store. Include your order number for faster assistance.
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Our Premium Hardcover Editions are crafted for collectors and dedicated Wing Chun enthusiasts. Featuring a 150gsm coated matt cover and 150gsm coated paper for the interior pages, they offer both durability and stunning full-colour visuals. Unlike the softcover editions available worldwide via Amazon, these hardcovers are built to stand the test of time – making them a prized addition to any martial arts library.
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Yes! When you purchase any of our hardcover editions, you’ll receive free digital access to that issue. Details on how to access your digital copy will be included in your email receipt.
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We occasionally run special promotions and discounts. To stay updated on future offers, subscribe to our mailing list during checkout or click the “Follow” button on our store. You can also follow us on social media for the latest updates.